North Island: Usually 1–3 business days
South Island: Usually 2–3  business days
Rural areas: Usually takes 2 or 3 additional days

During peak times, particularly in the lead up to Christmas or other holiday periods please allow an extra day or so due to courier network volumes. 

FREE for orders over $50 NZD.
Standard rates apply for smaller orders. Rural delivery costs slightly more.
Orders over $100 NZD may require signature on delivery.

No. We require a street address for delivery. We cannot ship to PO Boxes, parcel lockers, Waiheke Island, or Great Barrier Island.

We currently ship only within New Zealand. You can add a note to your order if you would prefer to collect from Devonport, however please confirm first by email or phone that this is possible. 

We don’t accept returns for “change of mind.” If your item has a manufacturing fault or defect, we’ll replace it with an identical or equivalent product, or repair it at our discretion, or offer store credit. 

Yes — if your order hasn’t shipped yet. Once dispatched, changes aren’t possible. Please contact us as soon as possible if you want to cancel or change your order.

Our bags carry a 12-month best before date, but flavour evolves:

First 2 weeks after roasting: too fresh — beans are releasing CO₂.
Weeks 2–4: peak flavour and balance.
Up to 3 months: very good flavour.
3–12 months: safe to drink, but flavour will gradually taper off.

All our coffee is specialty grade. While we’re not Fair Trade certified, our Dolce and Pascolo blends are BioGro Organic Certified.

Yes — we roast a Water Process decaf (chemical-free) that removes caffeine while preserving flavour.

Yes. Our bags are LDPE (Low Density Polyethylene) and recyclable via soft plastic collection points at many NZ supermarkets.

Absolutely. We support home brewers and cafés with grind size guidance, brew methods, and troubleshooting via phone or email. We can also recommend equipment and share brew guides.

Yes. All new equipment includes a manufacturer’s warranty (duration varies). Our team can assist with diagnosis, spare parts, and advice, and we work with qualified professional technicians for repairs. Contact us first — we’ll confirm if it’s warranty-related or arrange the right servicing.

Yes. We stock common spare parts & accessories and can help with simple troubleshooting via phone or email. For complex issues, we work with professional technicians to ensure correct servicing. See our Technical Support page.

Yes — choose your blend, grind, and delivery frequency. Subscriptions can be updated, paused, or cancelled anytime.

We accept Visa and Mastercard (credit or debit). We don’t currently accept Amex, Diners Club, or PayPal. Afterpay is planned.

We offer digital gift cards redeemable online for coffee, equipment, or accessories. We don’t offer gift wrapping. You can also buy physical gift vouchers from our Devonport store.

Yes — barista training in Auckland for home users and café staff: grinder setup, espresso extraction, milk texturing, and machine care. Contact us to book.

Yes. We’ve supplied cafés, offices, and hospitality across NZ since 1997 with specialty coffee, equipment/servicing support, training, and ongoing help from our team.

Yes — visit our Devonport roastery at 20 Wynyard Street, Devonport, Auckland to pick up beans or chat with our team. We don’t run public tours.