Terms of service

Legal Information

Chiasso Coffee Co. is a New Zealand based company. We are located at 20 Wynyard Street, Devonport, Auckland 0624 NZ.
Our telephone number is 09 445 1816 and our email address is coffee@chiasso.co.nz.

Contact Details, Shipping & Delivery

At Chiasso  we aim to get your order to you as quickly as possible. Our standard delivery (within Greater Auckland) is 1 – 3 business days. Deliveries further afield, such as to the South Island will usually take 3 or 4 days. Rural deliveries usually take longer a few days more than this.

At busy times of the year, such as during December, you should allow an extra day for delivery. From time to time deliveries will take longer than our standard terms. In that case we will endeavour to contact you and let you know of the reason behind the delay.

We offer free delivery on all orders over $40 in value. For smaller orders we charge for delivery. Rural delivery does cost more. Signature will be require for any order of $100 or more. If you feel that your order is taking too long to arrive, or you are experiencing any other problems with your delivery, please contact us. Our email address is coffee@chiasso.co.nz.

We are unable to send to PO Boxes or Parcel lockers, please use street addresses only. We do not ship to Waiheke & Great Barrier Island.

Please note we do not supply online orders to customers outside of New Zealand. 

Ordering

To order any product simply click on the product and select “add to cart”. You can then continue shopping in the same manner and, when ready, simply click on “check out” to take you through to the check out and payment part of our site. At any stage during shopping you can check on the contents of your cart by selecting “my cart”. You can also easily adjust the quantities of each item in your cart. To remove an item completely form your shopping cart, simply click on your cart and click on the remove icon.

Payment, Pricing & Promotions

We accept payment by New Zealand Visa, Visa Debit & Mastercard as well as direct credit bank deposits. We do not accept any other forms of payment. Your payment must be received by us before we dispatch any product(s). All pricing on this website is in New Zealand dollars (NZD) and includes GST. We take great care to ensure the pricing displayed on our website will be accurate at all times, however from time to time we may make a mistake and need to make a pricing correction. In this case we would contact you and refund your money on request.

Viewing Orders

Once your order has been placed, you will receive a confirmation email from us. This will include the details of your order, and your order number. Please keep this information in a safe place. If for some reason you do not receive a confirmation email you should contact us, after first ensuring that the email has not been intercepted by any spam or junk mail filters. If you have any doubts at all please do contact us.

Updating Account Information

To update your account information you simply need to log in and update the relevant portion of the “my account” section. Details that can be edited include address, contact phone number, account password and newsletter sign in/opt out. If you run into any difficulties updating your account information please contact us.